Vice President of Member Experience
Company:Finalis
Location:USA
Languages:English
Seniority level:Vp, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentStrategyCommunication SkillsAnalytical SkillsCollaborationCustomer serviceMentoringNegotiationWritten communicationExcellent communication skillsSales experienceRisk ManagementTeam managementStakeholder managementProcess improvementFinancial analysisChange ManagementCustomer SuccessEnglish communicationSaaSBudget management
Requirements:
Experienced Customer Success & Delivery Leader: Proven leadership in Customer Success, Professional Services, or Delivery roles within SaaS organizations, with experience supporting thousands of global clients. Strong Cross-Functional Collaboration: Demonstrated success working across product, design, engineering, and data teams to deliver customer-centric solutions. Customer Engagement Expertise: Skilled in managing customer-facing engagements, resolving issues, and communicating effectively with stakeholders.
Responsibilities:
Lead and drive the vision for the Banker Experience, ensuring alignment across our go-to-market and product via customer success, product, design, engineering, data, and back-office operations to deliver a unified, high-impact user experience. Partner closely with product, design, engineering, and data teams to define, prioritize, and deliver platform features that optimize the banker experience and overall platform usability. Understand the needs and pain points of bankers and ensure the platform's tools, workflows, and resources are tailored to enhance their effectiveness and efficiency.
