Senior Technical Support Manager
Company:Duda
Location:Brazil
Languages:English, Portuguese
Seniority level:Manager, 3+ years
Experience:3+ years
Skills:
LeadershipProject ManagementHTMLCSSJavascriptPeople ManagementCross-functional Team LeadershipAPI testingRESTful APIsCustomer serviceCustomer SuccessEnglish communicationSaaSTechnical support
Requirements:
Proven experience (3+ years) in a technical support leadership role, ideally within a SaaS environment. Experience with web development (HTML, CSS, JavaScript) and understanding SaaS platforms and APIs. Strong people management skills and a passion for developing and mentoring teams.
Responsibilities:
Lead and mentor the Brazil-based Technical Support team, fostering a high-performance culture focused on collaboration, accountability, and excellence. Engage directly with customers to resolve escalated issues and gather valuable feedback. Oversee support SLAs and ensure consistently high-quality service across all channels.
