Junior Full-stack Customer Engineer
Company:Degica
Location:Japan
Languages:English, Japanese
Seniority level:Junior
Skills:
Software DevelopmentSQLFull Stack DevelopmentREST APICommunication SkillsProblem SolvingCustomer serviceDebuggingCustomer SuccessEnglish communication
Requirements:
Strong passion for customer service Passion for solving real-world problems through technology and creativity Rich experience with any programming language and systematic debugging Specific understanding of HTTP, WWW, REST, SQL, logging, tracing, and observability
Responsibilities:
Respond to technical inquiries from the customer support team. Investigate the mechanisms and causes of issues reported by customers. Develop solutions and workarounds for technical challenges faced by customers. Collaborate with engineering teams to resolve complex issues through teamwork. Contribute directly to the code base and rapidly improve products and services. Assist the customer support team by sharing insights about product-related knowledge and commonly reported issues. Represent customers and partners, act as a Voice of Customers advocate, and promote the realization of feature requests. Participate in the incident process and contribute to incident response. Communicate directly with customers as needed.
