Principal Presales Engineer

Native and business fluency in Mandarin (speaking and writing) is desired. At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space. Solid understanding and experience of the sales cycle and the role of a pre-sales engineer. Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs. Creativity and problem-solving ability. Ability to communicate complex topics to technical and non-technical audiences. Ability to ask the right questions to understand customer needs and guide them to technical solutions. Knowledge of public cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architectures. Experience writing code in Backend (Java, C#, Node.js, Python or PHP) or Web (JS, React). Experience with designing and consuming REST APIs.

Collaborate with Account Executives, Solutions Engineers, Professional Services, and Partners in the pre-sales process. Participate in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, and enablement sessions. Develop subject matter expertise on customer needs and Twilio's communications technology. Lead technical discovery sessions with customers to understand needs and articulate Twilio's solutions. Build and present complex presentations and product demos. Support Key strategic Pilot and Proof-of-Concept implementations in Enterprise accounts.