Engagement Director, EMEA
Company:TetraScience
Location:United Kingdom, Germany, Switzerland
Languages:English
Seniority level:Director, 7+ years in delivery leadership roles, 3+ years in management consulting
Experience:7+ years in delivery leadership roles, 3+ years in management consulting
Skills:
LeadershipProject ManagementData AnalysisCross-functional Team LeadershipData engineeringAgile methodologiesCommunication SkillsAnalytical SkillsCustomer serviceMentoringComplianceTeam managementStakeholder managementCustomer SuccessAccount ManagementSales experienceStrategic thinking
Requirements:
- 7+ years in delivery leadership roles within the Life Sciences software and data market (Discovery/Early-Stage Development, Late-Stage Development/CMC, or Manufacturing/QC).
- 3+ years in management consulting.
- Worked in startup environments.
- Led teams to successfully deploy solutions in the top 250 bio/pharma cohort.
- Delivered complex enterprise deals ($ hundreds of thousands to millions in ARR per deal).
- Expanded customer land deals ($ hundreds of thousands to millions in ACV).
- Evidenced strong program leadership skills.
- Delivered solutions within GxP-compliant areas.
- Coached and mentored Engagement, Project, Program and/or Customer Success Managers.
Responsibilities:
- Execute a comprehensive delivery motion to drive faster time-to-value and meet annual renewal targets.
- Lead key account delivery teams, aligning on clear targets and objectives.
- Leverage and coordinate cross-functional teams (Legal, Engineering, Marketing, Product).
- Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts.
- Evangelize and explain the TetraScience Product to customer teams.
- Work closely with product teams to bring customer enhancement requests to fruition.
- Stay up-to-date on industry trends and emerging technologies.
- Collaborate with Account Executives to create and execute account-specific plans.
- Maintain ongoing relationships with existing customers.
- Manage renewal forecasts and account health.
- Lead by example and inspire delivery teams.
- Employ analytical and EQ skills to generate insights from customers’ data strategies.
