Technical Support Engineer

Posted about 2 months agoViewed

💎 Seniority level: Middle, 3-5 years

📍 Location: LATAM

🔍 Industry: Healthcare

🏢 Company: Sully.ai👥 11-50💰 Series A 6 months agoArtificial Intelligence (AI)Electronic Health Record (EHR)Machine Learning Hospital Apps Health Care Software

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: RESTful APIsExcellent communication skillsTroubleshootingJSONTechnical supportCustomer support

Requirements:

3-5 years of customer support experience, preferably in SaaS or tech.
Excellent English communication skills.
Ability to read JSON structure
Familiarity with support tools like Intercom.
Ability to work independently in a fast-paced, remote environment.
Technical troubleshooting skills and a passion for technology.
Experience building trust and establish rapport with customers at all levels.

Responsibilities:

Provide exceptional support to global customers via email, chat, and video calls.
Troubleshoot technical issues and ensure fast, effective resolutions.
Collaborate with Product, Engineering, and Sales to improve customer experience.
Maintain and update support documentation and knowledge bases.
Advocate for customer needs and provide feedback to refine our platform.

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