Odisea Cultura | Cultsure

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Jobs at this company:

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🔥 IoT Support Engineer

Posted 29 days ago

📍 Colombia

🧭 Full-Time

🔍 IoT Connected Devices

🔧 Requirements

More than 2 years experience working with IoT or connected devices and solving hardware problems
Proven ability to troubleshoot and resolve hardware-related issues effectively
Experience in fieldwork and an understanding of metering infrastructure are desirable.
Strong background in utility metering systems (electric, water, gas) is highly preferred
Experience working with ticketing systems (e.g., Zendesk, Zoho Desk) and managing maintenance workflows

💡 Responsibilities

Close out hardware-related maintenance tickets using a ticketing software solution (e.g., Zendesk or Zoho Desk)
Identify, troubleshoot, and resolve hardware issues flagged by our software or reported by customers and key stakeholders
Maintain accurate documentation for ticket resolution, including steps taken and outcomes
Diagnose hardware issues using various communication channels such as phone, text, and email
Report maintenance issues to internal teams with clear documentation and recommendations for action
Provide clear and timely updates to customers - property managers, building engineers, and internal stakeholders
Utilize standard operating procedures (SOPs) to troubleshoot and, if necessary, coordinate replacement and commissioning of equipment
Build relationships with property managers and building engineers to ensure effective communication, issue resolution, and strengthening relationships
Collaborate with the Customer Success team to identify the correct client contacts when needed
Provide exceptional customer service, even in challenging situations with frustrated customers with a goal of driving to a quick resolution that exceeds expectations and strengthens relationships
Develop and maintain a maintenance handbook covering troubleshooting guides and replacement procedures for equipment
Analyze recurring hardware issues to identify trends and recommend process improvements
Document the most common issues with equipment, including their monitoring, correction, and preventative maintenance strategies that improve customer experience
Analyze existing workflows and processes to identify inefficiencies and propose innovative solutions to optimize operations
Develop and implement strategies to improve troubleshooting methods and streamline response times.
Leverage prior experience to introduce best practices and new tools that enhance the functionality of hardware support and ticketing systems
Collaborate with internal teams to refine SOPs, making them more effective and easier to follow for long-term use
Stay informed on industry trends and technologies to proactively suggest improvements to hardware systems and processes
Act as a thought leader by presenting ideas that challenge the status quo and elevate the team's capabilities
Conduct post-resolution analysis to identify recurring issues and drive initiatives to reduce their frequency or eliminate them entirely
Track and analyze key performance indicators (KPIs) such as: tickets resolved per week, efficiency improvements in response time, average time to resolve tickets, etc…
Monitor and communicate the impact of maintenance on labor and equipment costs
Work closely with onsite, finance, and engineering teams to align on operational costs and budget impacts

SQLData AnalysisIoTCommunication SkillsTroubleshootingScriptingCustomer supportEnglish communication

Posted 29 days ago

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🔥 Customer Success Onboarding Project Manager

Posted 29 days ago

📍 Medellin, Colombia

🧭 Full-Time

🔍 Computer Software | Construction Tech

🔧 Requirements

3 years of client delivery and/or project management experience in a cloud-based/SaaS company.
Domain Expertise in residential Land Development preferred: Home Builder, Grading Contractors, Civil or Geotechnical Engineers.
Strong understanding of SaaS products and implementation processes.
Excellent project management skills; proven ability to manage multiple projects and clients simultaneously.
Proficiency in project management tools and software.
Excellent communication and interpersonal skills; experience managing client relationships.
Proficient with Microsoft Word, Excel, PPT, and Visio.
Proficient written and verbal communication in English (CEFR Grade C2)

💡 Responsibilities

Lead the onboarding process for existing clients, ensuring a smooth transition and setup of their Land Development projects in the software platform.
Oversee the setup and launch of the customer's new projects, ensuring that we receive required files (Ground Control, Design files, etc.), implement project plans, if needed, and ensure the projects meet timelines and deliverables.
Following up on technical requirements such as the control plan and coordinate system information. Work closely with the client, their surveyor, and the GIS team to ensure we receive the correct information in order to launch the project.
Coordinate and/or facilitate formal customer discovery, technical and onboarding calls and resolve issues to ensure project timelines are met.
Work closely with Operations and GIS teams on customer scheduling and issues with scan data or files. This includes scheduling the initial Ground Control Point (GCP) placement and Flights.
Utilize several platforms to manage the overall project, including Vitally, Asana, and Airtable in addition to the platform.
Main contact with the customer’s project team throughout to answer questions, facilitate customer requests, and troubleshoot issues.
Create and/or maintain customer-level documentation (i.e. project plan and handoff documents).
Maintain consistent communication with the customer on project status, including flight schedules and ground control placement.
Collaborate with and provide regular reports to the broader account team including the Account Executive, Account Manager and Customer Success Manager. Hold joint customer meetings, as needed.
During the onboarding phase for new projects for existing customers, the Onboarding PM will serve as the primary point of contact for assigned customer projects, providing regular updates, addressing concerns, and ensuring their needs are met. Once these new projects have reached a steady state, the primary point of contact role will officially transition back to the CSM.
Proactively identify and resolve any issues or challenges that may arise during the onboarding process.
Gather client feedback and work with the CS Team Lead to drive continuous improvement of our SaaS offerings.
Coordinate enhancements and custom customer requests, resolve issues to ensure project timelines are met.
Communicate user issues, program bugs and feature requests with the appropriate manager
View and utilize the multiple internal learning resources
Arrive to work early/on time to work, follow through on promised call-backs and customer inquiries.
Be the customer advocate, putting them first.

Project ManagementAgileData AnalysisProject CoordinationMicrosoft ExcelRESTful APIsMS OfficeClient relationship managementCustomer SuccessEnglish communicationSaaS

Posted 29 days ago

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🔥 Marketing Specialist

Posted about 1 month ago

📍 Colombia

🧭 Full-Time

🔍 Computer Software | Construction Tech

🔧 Requirements

Bachelor’s degree in Marketing, Communications, or related field preferred.
4+ years of experience in digital marketing or a similar role.
Fluent in English with exceptional writing, editing, and proofreading abilities.
Proficiency with HubSpot or similar CRM/marketing automation platforms.
Familiar with website CMS (e.g., WordPress) and email marketing tools.
Basic web design principles, HTML/CSS knowledge, or design team coordination skills.
Ability to manage multi-channel social campaigns.
Strong data interpretation skills; experience with Google Analytics is a plus.

💡 Responsibilities

Develop and implement comprehensive digital marketing plans.
Track and analyze performance metrics to optimize campaigns.
Create and manage email campaigns using HubSpot or similar tools.
Maintain and update company websites for a seamless user experience.
Work with content team to develop various marketing materials.
Organize online and in-person events.
Oversee social media channels to increase brand awareness.
Coordinate with Sales Development Representatives on outreach campaigns.
Design and optimize landing pages.
Manage branded merchandise and swag distribution.

HTMLCSSGoogle AnalyticsDigital MarketingWordPressA/B testing

Posted about 1 month ago

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🔥 Content Marketer

Posted about 2 months ago

📍 Colombia

🧭 Full-Time

🔍 Computer Software | Construction Tech

🔧 Requirements

Bachelor's degree in Marketing, Communications, Journalism, or related field preferred.
2+ years of experience in content marketing, copywriting, or a similar role.
Fluent in English with exceptional writing, editing, and proofreading abilities.
Proficiency in video editing software such as Adobe Premiere Pro or After Effects.
Graphic design experience with tools like Adobe Photoshop, Illustrator, or Canva.

💡 Responsibilities

Write, edit, and proofread engaging marketing copy for various digital materials.
Edit and produce marketing videos and graphics for social media and presentations.
Craft compelling storytelling for target audiences in residential construction.
Work with marketing and sales teams on content marketing campaigns.
Conduct market research to inform content strategy.

Adobe After EffectsAdobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopGraphic DesignContent creationMarket Research

Posted about 2 months ago

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🔥 Project Manager - IoT Building Systems Installation

Posted about 2 months ago

📍 Colombia

🧭 Full-Time

🔍 IoT Connected Devices | Computer Software | Construction Tech

🔧 Requirements

Bachelor’s degree in Electrical Engineering or a related field.
At least one certification such as PMP, CPMC, or CCM.
4 years of experience in project management involving construction or smart IoT systems.
Experience with utility metering systems is highly preferred.
Excellent communication skills in English.
Customer-centric approach and ability to handle challenging situations.

💡 Responsibilities

Create a plan for conducting surveys using third-party contractors and supervise site survey execution.
Validate surveys to ensure the delivery of complete and required information.
Manage and track project budgets, providing accurate forecasts and reporting.
Remotely manage the installation of various meters and coordinate with internal and external teams.
Identify and troubleshoot installation-related issues while ensuring timely project updates.

Project ManagementData AnalysisIoTProject CoordinationTroubleshootingBudgetingQuality AssuranceCustomer Success

Posted about 2 months ago

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🔥 Sr. Mobile Software Engineer

Posted 5 months ago

📍 Colombia

🧭 Full-Time

🔍 Computer Software | Construction Tech

🔧 Requirements

5+ years of mobile software development experience
4+ years of experience with TypeScript
4+ years of experience with React Native
Moderate to strong experience with native code (e.g., Swift, Kotlin, Java)
Strong collaboration skills with cross-functional teams

💡 Responsibilities

Iteratively prototype and develop new mobile features
Work extensively with React Native in TypeScript and occasionally native iOS and Android code
Help design new APIs in collaboration with our backend team
Troubleshoot production bugs and customer issues
Participate in collaborative product and technical design sessions

Software DevelopmentAndroidJavaKotlinReact NativeSwiftTypeScriptReactCollaboration

Posted 5 months ago

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