Technical Support Engineer | Brazil | Remote

Posted 28 days agoViewed

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📍 Location: Brazil

🔍 Industry: SaaS

🏢 Company: Degreed👥 501-1000💰 $50,935,667 about 2 years ago🫂 Last layoff over 2 years agoEducation Corporate Training EdTech Skill Assessment Software

🗣️ Languages: English

🪄 Skills: REST APITroubleshootingCross-functional collaborationProcess improvementTechnical supportSaaS

Requirements:

Proficiency in Level 1 and Level 2 technical support
Knowledge of integration practices like file feeds (FTP), APIs, webhooks
Strong problem diagnosis and resolution skills
Experience documenting and escalating technical issues
Hands-on experience in a SaaS environment

Responsibilities:

Provide Level 1 and Level 2 technical support through multiple channels
Diagnose and troubleshoot escalated technical issues
Track and document all technical issues and resolutions
Test and troubleshoot end-user system components
Continuously refine and improve technical support processes
Stay up to date with product updates and system changes