Director, IT

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Requirements:

• Minimum of 7-10 years experience supporting IT services and developing technology-driven business processes
• Minimum of 5 years people management experience
• Experience supporting global remote teams, particularly in a fully distributed work environment
• Experience or training in GSuite, MacOS, and Linux
• Experience leading IT projects involving change management
• Self-motivated; driven, cares about the quality, presentation and delivery of the work
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Flexible, dependable and consistent; proactively follows up and provides updates
• Continuously researches and gathers knowledge from network and external experts to stay on top of practices and procedures in the IT field
• Ability to collaborate effectively with vendors and teammates cross-functionally

Responsibilities:

• Define and execute the company’s IT vision, ensuring IT strategy aligns with company-wide business goals and operational priorities
• Own and drive IT budget planning and cost optimization strategies, ensuring technology investments align with business priorities and long-term sustainability
• Support a small team of IT professionals, fostering a proactive and service-oriented culture
• Oversee IT vendor relationships, ensuring Panorama maximizes value from key SaaS, hardware, and service contracts while maintaining cost efficiency and security compliance
• Regularly present IT strategy, key initiatives, and operational metrics to executive leadership, ensuring transparency and alignment with company goals
• Ensure IT services effectively support a globally distributed workforce, including employees across multiple countries and time zones, while maintaining compliance with relevant regulations and security policies
• Manage cloud-based platforms as primary administrated by I.T., such as GSuite, Zoom, Cloudlock, and more
• Coordinate IT asset management and deployment for MacBook laptops
• Provide technical support for employees in multiple time zones and jurisdictions on their MacOS desktop and Virtual Desktop Infrastructure based Ubuntu environments
• In collaboration with the information security team, ensure a secure IT environment that meets all SOC 2 certification requirements
• Scale IT onboarding and offboarding processes
• Oversee IT service delivery standards, ensuring efficient support operations while using metrics to identify opportunities for automation and process improvement