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Director, IT
Posted about 2 months agoViewed
Requirements:
- Bachelor's degree in Information Technology Or equivalent degree
- 10+ years in Information Technology Leader
Responsibilities:
- Successfully complete IT acquisition integrations within the timeline committed by the Board of Directors, meeting 'done-done' criteria.
- Establish and sustain effective monitoring and incident management processes to ensure IT operational reliability.
- Ensure the IT team efficiently resolves a growing volume of complex support tickets.
- Maintain a customer satisfaction (CSAT) rating of at least 90% with a 10% response rate for closed IT tickets.
- Lead and optimize the integration process for Delivery Engine (DE) teams post-acquisition, ensuring seamless operational and cultural alignment
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