Client Care - Indirect Support Representative

English test 70 or higher (prefer 72+). 2+ years of experience. Knowledge of Excel (can maintain complex spreadsheets) or Access. Good organization skills. Strong communication skills. Knowledge of Consumer and/or Commercial products and services. Use Salesforce to engage Support assistance and to track and log all activities relevant to the customer.

Provide general support for Reseller and Public Sector clients. Handle sales and client support duties, including customized setups and pricing implementation. Manage high-touch reseller assignments and entire support relationships. Support U.S. Government accounts. Diagnose, research, and resolve problems related to specific requests, technical support, billing, account maintenance, subcode maintenance, data issues, product descriptions, and pricing. Aid clients or sales with setup or billing inquiries. Handle client escalations from calls, emails, and surveys. Maintain and update critical account and pricing tables. Educate customers on new and existing products, policies, and procedures. Attend Sales/Client meetings. Help with special projects. Submit requests to the Commercial Relations file and data research. Aid with complex Government account user onboarding. Participate in annual audits of Client Care procedures and job aids. May lead training and/or demonstrations for specific products or client responsibilities. Help with more complex product implementations (e.g., API, FusionIQ, DecisionIQ). Assist with special projects (one-time or ongoing). Ensure access to the MyExperian Portal. Coordinate and prioritize support efforts between multiple Experian departments.