Senior Luxury Travel Advisor - Accepting Rolling Applications

Minimum 4+ years in luxury travel planning, with experience managing clients and teams Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London) Adept at guiding Travel Advisors, fostering their growth and independence Comfortable navigating complex, high-pressure scenarios and handling escalations with ease Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support

Spearhead your team’s research on destinations, activities, dining experiences, etc. Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries Work directly with hotels, villa suppliers, DMCs and local fixers globally Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs Seek out solutions off the books when needed Guide and mentor Travel Advisors, ensuring excellence in execution and service Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert Step in for high-stakes situations, handling escalations and resolving emergencies with confidence Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes