Salesforce Administrator

Posted 14 days agoViewed

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💎 Seniority level: Junior, 1-3 years

📍 Location: United States

💸 Salary: 95900.0 - 105800.0 USD per year

🔍 Industry: Non-profit

🏢 Company: GiveWell👥 51-100 Non Profit

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Project ManagementSQLData AnalysisSalesforceCommunication SkillsCustomer serviceOrganizational skillsDocumentationProblem-solving skillsReportingTroubleshootingData management

Requirements:

A strong technical understanding of Salesforce, especially as deployed in NPSP
Familiarity with integrations and packages used with NPSP (e.g., Form Assembly, G-Connector, Zapier, Cirrus, and donation payment platforms)
Extensive experience providing support to all kinds of users (e.g., from entry-level staff to senior leadership)
Prior experience working on a small, collaborative team with a high ownership culture, preferably in a non-profit organization
Knowledge of data integrity within Salesforce and familiarity with strategies to drive data quality
Skills in report building and dashboard development
Experience helping users improve how they use Salesforce through training and tutorials
Proven ability to put together effective and engaging enablement resources like videos, guides, and other forms of documentation
A clear prioritization framework and ability to meet deadlines, act with urgency, and manage trade-offs with great judgement
Experience working within project management software (we use Asana)

Responsibilities:

Serve as the primary point of contact for all Salesforce support requests, resolving issues in a timely manner and/or routing requests for products maintained by other teammates
Proactively monitor Salesforce performance and initiate troubleshooting when necessary
Manage onboarding/offboarding and permission modifications
Support teams with reporting and dashboards
Design and deliver walkthroughs and training to educate staff
Escalate bugs and larger process issues to senior SF teammates
Create and share documentation to help teammates use SF effectively
Identify and suggest areas for improvement
Own data quality including setting up monitoring systems to identify problematic data streams/automations and eliminate errors
Perform data uploads using tools like DataLoader
Perform exploratory data analysis to expose data quality problems and resolve them
Drive duplicate management in partnership with our fundraising team
Handle and manage data with an eye to upholding our privacy, security, and data management standards

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