Federal Customer Support Engineer

5+ years of experience supporting products in Microsoft Exchange, SharePoint, and/or Windows desktop environments 3+ years of experience troubleshooting hybrid and multi-cloud environments. Awareness of how government and DoD networks and systems work.

Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments. Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments. Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows. Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments. Become the expert on the DSP and the products built on top of it. Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments. Create training materials to educate federal clients and internal support teams. Identify and implement process improvements to enhance the efficiency of customer support operations.