Associate Account Manager - German Speaker

3+ years in customer success, account management, or client-facing roles in a SaaS company. Familiarity with SaaS solutions and automation tools. Strong ability to build and maintain long-term client relationships. Ability to anticipate client challenges and proactively develop solutions. Comfortable analyzing data to drive strategic decisions. Strong organizational skills to manage multiple accounts. Strong presentation and communication skills. Fluency in English and German. Comfortable learning and demonstrating new technologies. Experience supporting organizations through process automation and adoption.

Build and maintain trusted client relationships. Advise clients on strategic implementation of sustainable procurement. Promote upsell of additional solutions. Organize and lead strategic client check-ins. Monitor operations to guarantee KPIs are met. Support client compliance efforts. Collaborate with internal teams for seamless customer experience. Manage and retain client portfolios. Track key success metrics and report on customer health. Provide feedback to the product management team. Share best practices for service development.