Associate Account Manager - German Speaker
Company:
Location:Barcelona
Languages:English, German
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project ManagementChange ManagementCustomer SuccessSaaSAccount Management
Requirements:
- 3+ years in customer success, account management, or client-facing roles in a SaaS company.
- Familiarity with SaaS solutions and automation tools.
- Strong ability to build and maintain long-term client relationships.
- Ability to anticipate client challenges and proactively develop solutions.
- Comfortable analyzing data to drive strategic decisions.
- Strong organizational skills to manage multiple accounts.
- Strong presentation and communication skills.
- Fluency in English and German.
- Comfortable learning and demonstrating new technologies.
- Experience supporting organizations through process automation and adoption.
Responsibilities:
- Build and maintain trusted client relationships.
- Advise clients on strategic implementation of sustainable procurement.
- Promote upsell of additional solutions.
- Organize and lead strategic client check-ins.
- Monitor operations to guarantee KPIs are met.
- Support client compliance efforts.
- Collaborate with internal teams for seamless customer experience.
- Manage and retain client portfolios.
- Track key success metrics and report on customer health.
- Provide feedback to the product management team.
- Share best practices for service development.
