Customer Support Specialist – Virtual Meetings Platform (German & English) - Bulgaria Based (Remote)

Fluency in English and German. Availability to work Monday to Friday, 10 AM – 7 PM (full-time). Based in Bulgaria. Strong communication and interpersonal skills with a professional and customer-focused approach. Problem-solving skills and a solution-oriented mindset. Ability to guide customers through self-service tools and instructions. Prior experience in customer service, technical support, or account management is a plus. Basic knowledge of CRM, software and virtual platforms, with a willingness to learn new systems.

Respond to customer inquiries via phone, email, and web chat. Provide guidance on product usability, subscription management, and license issues. Perform initial troubleshooting and escalate complex technical issues when necessary. Manage customer requests related to account configurations, feature enablement/disablement, and report generation. Collaborate with specialized teams (Technical Support, Finance, Legal, and Partner Support) to ensure accurate and timely issue resolution. Maintain precise records of customer interactions in our internal ticketing system.