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Technical Support Engineer
Posted 13 days agoViewed
💎 Seniority level: Middle, 3-5 years
🔍 Industry: Healthcare
🏢 Company: Sully.ai👥 11-50💰 Series A 3 months agoArtificial Intelligence (AI)Electronic Health Record (EHR)Machine LearningHospitalAppsHealth CareSoftware
🗣️ Languages: English
⏳ Experience: 3-5 years
Requirements:
- 3-5 years of customer support experience, preferably in SaaS or tech.
- Excellent English communication skills.
- Ability to read JSON structure
- Familiarity with support tools like Intercom.
- Ability to work independently in a fast-paced, remote environment.
- Technical troubleshooting skills and a passion for technology.
Responsibilities:
- Provide exceptional support to global customers via email, chat, and video calls.
- Troubleshoot technical issues and ensure fast, effective resolutions.
- Collaborate with Product, Engineering, and Sales to improve customer experience.
- Maintain and update support documentation and knowledge bases.
- Advocate for customer needs and provide feedback to refine our platform.
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