Associate Technical Support Engineer

Posted 5 days agoViewed

View full description

💎 Seniority level: Middle, 3+ years

📍 Location: Colombia

🔍 Industry: Technical Support

🗣️ Languages: English, Spanish

⏳ Experience: 3+ years

🪄 Skills: BashLinuxNetworkingTroubleshootingTechnical supportScriptingCustomer support

Requirements:

3+ years experience as support or development engineer
Excellent understanding of Linux and UNIX
Advanced troubleshooting and debugging skills
Strong bilingual communication skills in English and Spanish
Bachelor's degree or equivalent experience

Responsibilities:

Respond to customer inquiries within service-level agreements
Investigate and troubleshoot issues while understanding customer needs
Collaborate with engineers to create solutions for customers
Contribute to the knowledge management system