Solutions Engineer

Posted 24 days agoViewed

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💎 Seniority level: Middle, 3-5 years

📍 Location: Europe (+/- 3 hours)

🔍 Industry: Software Development

🏢 Company: GitBook👥 11-50💰 Seed over 8 years agoInternet

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: JavascriptCI/CDRESTful APIs

Requirements:

3-5 years experience in client-facing roles, including technical consulting, product demonstrations, and implementation support
Strong understanding of OpenAPI specifications, API design principles (including RESTful APIs, Swagger, and OAuth2), GitHub, and common web technologies
Proficiency in programming languages such as JavaScript, or similar, with the ability to work on API integrations and custom implementations
Deep understanding of GitHub and CI/CD pipelines
You are customer-centric and data-driven, think analytically and are able to rightsize your efforts based on customer/business needs
Strong communication skills to explain technical concepts to non-technical stakeholders effectively
Native English speaker

Responsibilities:

Be the technical expert for sales and prospects, deeply understanding the GitBook product
Joining customer calls to understand the deepest 'why' behind their product needs & requests
Distill down feedback and relay customer insights to our product team
Onboard customers onto our more technical features (e.g. Git sync, OpenAPI, Adaptive content)
Build automation to assist with large scale content migrations
Build out custom integrations to unblock customer adoption
Identify opportunities for scaling your efforts to our wider customer base via documentation and guides, ensuring clarity on best practices and product capabilities

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