Senior Customer Engineer (Pre-Sales Solutions Engineer) - East [IC3-IC4]

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Requirements:

• 5 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product.
• Experience selling Enterprise software solutions and have gone through the lived experience of the Enterprise process selling motions.
• Innate curiosity of getting to the root of customer problems and understanding their motivations.
• Well versed in back end infrastructure architecture.
• Very technically inclined and have a propensity to code and or hack code.
• Experience writing code in one of the following (JavaScript, Python, Java, Go).
• Problem solver, love to troubleshoot.
• Familiarity with Docker and Kubernetes environments.
• Strong verbal and written communication skills, specifically across technical presentations and product demonstrations; ability to influence and excite a technical audience.
• Working knowledge of the end-to-end software development lifecycle and concepts such as continuous integration and continuous deployment.
• Ability to speak fluently with our developer champions and users (who are all developers themselves).
• Strategic mindset to be able to identify opportunities and potential solutions to solve both internal and external problems or gaps, and you can use your skills to apply the appropriate solution.

Responsibilities:

• Learn about our products, our value propositions, our customers, our team, and our processes.
• Set up your own fully configured sandbox instance
• Start building a trusting relationship with your peers on Sales, Value Engineering, Post-sales Success (Technical Advisory) and Support teams
• Join customer and prospect calls with some of our largest customers to understand their needs, how we communicate the value of Sourcegraph, and how we deliver positive impact to our customers’ business
• Lead early-stage conversations with prospective customers and delve into the technical needs for success
• Serve as an advocate on behalf of your customers by bringing important insights and feedback back to internal teams
• Draw from past experience, as well as observations, make internal contributions by identifying opportunities to help propose and deliver solutions
• Participate in Solutions Engineer-led projects which will mature our own capabilities, increase the breadth of our footprint both internally and externally, and positively impact our business and our customers
• Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph.
• Mentor, recruit and train teammates, prospects, and new hires