- Lead onboarding workshops that are customized to each customer’s needs and background.
- Proactively develop relationships with technical and product stakeholders at our customers.
- Meet regularly with technical customers to demonstrate how new features work for the customer’s specific needs, answer their questions, and help them plan their Sanity implementation.
- Work with account managers to develop expansion opportunities at existing customers.
- Support the new account sales cycle through technical workshops and proof of concept development.
- Create and share examples to help customers understand concepts and implement more quickly.
- Develop and maintain guides and learning modules to address common topics.
- Develop and maintain plugins for common integrations and implementation patterns.
- Represent clients’ requests and requirements to the internal product team.
- Work with Support Engineering to work through customer challenges and unblock specific scenarios.
- Support marketing and product research teams to connect with relevant customers and planning events and webinars.