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Service Delivery Manager
Posted 17 days agoViewed
💎 Seniority level: Manager, 8 years
🔍 Industry: IT
🏢 Company: EUROPEAN DYNAMICS
🗣️ Languages: English
⏳ Experience: 8 years
Requirements:
- University degree in IT, Computer Science, or a related field
- At least 8 years of experience in IT, including at least 4 years hands-on experience in service delivery management
- Excellent written and verbal communication skills in English
- Valid ITIL Specialist certification
Responsibilities:
- Supervise and manage Information Systems (IS) operations, ensuring service continuity and swift resolution of outages
- Drive the service delivery process, ensuring high-quality, efficient, and reliable IT services
- Lead and coordinate the service delivery team, optimising performance and collaboration
- Address and manage customer feedback, ensuring satisfaction and continuous improvement
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