Service Delivery Manager -Account Manager (AU Technical IT Sales, WFH)

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Requirements:

• Proven experience in account management, customer success, or sales, preferably in the telecommunications or IT sector.
• Strong communication skills with the ability to manage relationships remotely.
• Customer-focused mindset with a proactive approach to problem-solving.
• Ability to manage multiple accounts and priorities simultaneously.
• Familiarity with cloud voice, mobility, or IT solutions is advantageous.

Responsibilities:

• Manage and nurture relationships with clients, ensuring high levels of customer satisfaction.
• Serve as the primary point of contact for customer inquiries, providing effective solutions and addressing concerns.
• Identify upsell and cross-sell opportunities within existing client accounts to drive revenue growth.
• Handle contract renewals, ensuring timely discussions and execution.
• Collaborate with technical, support, and project teams to ensure smooth service delivery and address technical challenges.
• Keep customers informed about new products, services, and features that may enhance their existing solutions.
• Track and report on account performance, including customer satisfaction and account growth metrics.