Service Delivery Manager

Posted 10 days agoViewed

💎 Seniority level: Manager, 5 – 10 years

📍 Location: Netherlands

🗣️ Languages: Dutch, English

⏳ Experience: 5 – 10 years

🪄 Skills: Project ManagementCommunication SkillsCustomer serviceClient relationship managementCross-functional collaboration

Native Dutch proficiency.
Proficiency in the English language.
5 – 10 years of experience in communication with customers.
Strong customer service orientation with strong interpersonal skills and a proactive attitude.
Ability to act as consultant, advisor, customer advocate, and project leader.
Ability to communicate effectively and interact with cross-functional teams.

Define, document, agree, monitor, measure, report, and review the level of IT services provided according to the company’s governance model.
Maintain and improve the relationship and communication with customers and the internal organization.
Ensure that specific and measurable targets are developed for all IT services.
Monitor and improve customer satisfaction in alignment with Manager Service Delivery.
Oversee incident management processes, ensuring timely response and effective communication during service disruptions.
Build strong client relationships acting as the main point of contact for escalations.
Implement best practices and processes for efficient service delivery and continuous improvement.