HSO International - Service Delivery Manager

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Requirements:

• Bachelor’s or master’s degree in a business-related field.
• Microsoft Dynamics 365 business applications experience from a functional/technical and delivery perspective.
• 5+ years of experience with Microsoft Dynamics D365 F&O.
• Experience in customer service or customer success management may be a plus.
• Strong project management and quality control skills.
• Customer-centric attitude.
• Strong teamwork and leadership skills.

Responsibilities:

• Leading and improving a high-performance DevOps customer support team.
• Maintaining positive relationships with customers to promote business growth.
• Identifying customer needs and overseeing service delivery.
• Managing incident escalations and ensuring efficient team processes.
• Managing financial contracts (SLA) and budgets for assigned customers.
• Reducing costs without sacrificing customer satisfaction.
• Assessing customer feedback to improve and refine services.
• Building partnerships and liaising with team leaders for delivery criteria.