Service Delivery Manager (AU Digital Strategic, WFH)

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Requirements:

• Proficiency in AWS and GCP.
• Experience with ERP systems.
• Knowledge of software digital marketing.
• Familiarity with ML and AI data models is a plus.
• Background as a trainer is advantageous but not required.

Responsibilities:

• Develop and implement digital platforms enablement and adoption processes.
• Lead the technology stack build and integrations.
• Manage platform development and functionality.
• Collaborate with Growth and Design teams for new services.
• Ensure understanding of the Cloud domain, including multi-cloud ecosystems and AWS tools.
• Promote business process automation through rapid application development.
• Monitor tool license consumption and identify cost-saving opportunities.
• Develop departmental goals and manage stakeholder relationships.
• Coordinate project progress reviews and oversee engineering staff performance.
• Implement business process automation and optimize content delivery.
• Engage in digital adoption initiatives and test new products.
• Stay updated with technological developments.
• Oversee installation and testing of engineering products.
• Negotiate contract terms with vendors and clients.