Customer Success Manager| Fully Remote US

3+ years related experience. Experience with enterprise or strategic level customers preferred. Experience managing client relationships in software as a service or technology. Experience consulting with Fortune 500 companies. Experience in project/change management and organizational development. Strong organizational and prioritization skills. Knowledge of human resources/talent acquisition is beneficial. Strong written and verbal communication skills. Ability to negotiate and reach consensus across diverse teams. Energetic self-starter with a strong work ethic.

Partner with a portfolio of key accounts to develop a strategy for successful adoption and business impact. Facilitate executive meetings to drive progress towards business metrics. Lead initiatives to enhance customer experience and Net Promoter scores. Build relationships with key account contacts and internal partners. Identify growth opportunities within account portfolio.