Head of Solutions Engineering - Post Sales (US - HQ or Remote)

Posted 11 months agoInactiveViewed
United StatesFull-TimeData Integration
Company:Nexla
Location:United States
Languages:English
Seniority level:Manager, 10-15 years
Experience:10-15 years
Skills:
LeadershipPythonSQLData AnalysisJavascriptAPI testingData engineeringCommunication SkillsProblem SolvingCustomer serviceRESTful APIsMentoringPresentation skillsCoachingSales experienceData visualizationTeam managementData modelingData analyticsCustomer SuccessSaaS
Requirements:
10-15 years experience working as a Sales Engineer or Solutions Architect implementing products at the enterprise level 2-5 years managing a field technical team (pre sales or post sales) Experience delivering presentations and technical demonstrations to a technical and business audience Exposure to various data and API integration architectures, data warehouses and data lakes Hands-on programming experience in one or more of Python, Javascript, Scala, and/or SQL Ability to understand, comprehend and solve complex problems Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt and modify your talk track to the context of each individual use case and business process Ability to work and adapt quickly in a fast paced, dynamic environment and high growth startup environment Strong ownership mentality with a keen ability to collaborate quickly and effectively with others at all levels of the organization
Responsibilities:
Become an expert in Data Ops, data mesh, data integration, and of course, Nexla. Research and understand the data ecosystem and how it relates to Nexla and customer use cases Manage, coach and mentor the post sales SA Team Manage team capacity, with a focus on ensuring skill sets and capabilities are aligned with customer needs Define, measure, and improve team KPIs Provide technical, business, and professional guidance to team members Provide escalation support during demos, POVs, and new customer onboarding Build and enhance discovery questions to help qualify opportunities and uncover customer needs and pain points Build and deliver demos when required Partner with Sales and Customer Experience leaders with a goal of helping Nexla adoption from a technical and product perspective Build and improve post sales processes related to technical discovery, demos, proof of concepts, new customer onboarding, and other relevant aspects Create, measure, and report on KPIs in accordance with company goals Build and deliver custom presentations and demonstrations which focus on key business drivers and technical requirements for potential customers Collaborate with cross-functional teams to identify and quantify possible business opportunities, while developing strategy to resolve potential technical blockers/gates
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