Head of Solutions Engineering - Post Sales (US - HQ or Remote)

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Requirements:

• 10-15 years experience working as a Sales Engineer or Solutions Architect implementing products at the enterprise level
• 2-5 years managing a field technical team (pre sales or post sales)
• Experience delivering presentations and technical demonstrations to a technical and business audience
• Strong listening skills. Ability to listen, ask questions, and uncover customer challenges and needs
• Exposure to various data and API integration architectures, data warehouses and data lakes
• Hands-on programming experience in one or more of Python, Javascript, Scala, and/or SQL
• Ability to understand, comprehend and solve complex problems
• Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt and modify your talk track to the context of each individual use case and business process
• Ability to work and adapt quickly in a fast paced, dynamic environment and high growth startup environment
• Strong ownership mentality with a keen ability to collaborate quickly and effectively with others at all levels of the organization

Responsibilities:

• Become an expert in Data Ops, data mesh, data integration, and of course, Nexla.
• Research and understand the data ecosystem and how it relates to Nexla and customer use cases
• Manage, coach and mentor the post sales SA Team
• Manage team capacity, with a focus on ensuring skill sets and capabilities are aligned with customer needs
• Define, measure, and improve team KPIs
• Provide technical, business, and professional guidance to team members
• Provide escalation support during demos, POVs, and new customer onboarding
• Build and enhance discovery questions to help qualify opportunities and uncover customer needs and pain points
• Build and deliver demos when required
• Partner with Sales and Customer Experience leaders with a goal of helping Nexla adoption from a technical and product perspective
• Build and improve post sales processes related to technical discovery, demos, proof of concepts, new customer onboarding, and other relevant aspects
• Create, measure, and report on KPIs in accordance with company goals
• Build and deliver custom presentations and demonstrations which focus on key business drivers and technical requirements for potential customers
• Collaborate with cross-functional teams to identify and quantify possible business opportunities, while developing strategy to resolve potential technical blockers/gates