Become an expert in Data Ops, data mesh, data integration, and of course, Nexla. Research and understand the data ecosystem and how it relates to Nexla and customer use cases Manage, coach and mentor the post sales SA Team Manage team capacity, with a focus on ensuring skill sets and capabilities are aligned with customer needs Define, measure, and improve team KPIs Provide technical, business, and professional guidance to team members Provide escalation support during demos, POVs, and new customer onboarding Build and enhance discovery questions to help qualify opportunities and uncover customer needs and pain points Build and deliver demos when required Partner with Sales and Customer Experience leaders with a goal of helping Nexla adoption from a technical and product perspective Build and improve post sales processes related to technical discovery, demos, proof of concepts, new customer onboarding, and other relevant aspects Create, measure, and report on KPIs in accordance with company goals Build and deliver custom presentations and demonstrations which focus on key business drivers and technical requirements for potential customers Collaborate with cross-functional teams to identify and quantify possible business opportunities, while developing strategy to resolve potential technical blockers/gates