Guest Experience Center Agent / EchoPark Automotive

1-year of customer service/sales experience, telephone-based preferred Proficient computer experience leveraging multiple platforms at the same time A history of succeeding in a team environment Professional verbal and written communication, with excellent active listening skills A desire to learn, practice and deliver a remarkable guest experience Competitive and goal-oriented individuals Experience using good problem-solving skills, and taking the initiative to think critically to identify improvement opportunities

Answer inbound calls, chats, and internet leads. Explain sales process and set appointments. Assist guests through relationship-based sales. Understand guest needs and match them with company inventory. Continually improve and be receptive to coaching. Handle call volumes efficiently while providing excellent service. Answer guest questions accurately, openly, and honestly. Work a rotating monthly schedule including every other weekend.