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Account Manager

Posted 21 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: New York City, San Francisco Bay Area

💸 Salary: 100000.0 - 150000.0 USD per year

🔍 Industry: AI observability and evaluation

🏢 Company: Arize AI👥 51-100💰 $38,000,000 Series B over 2 years agoArtificial Intelligence (AI)Machine LearningInformation TechnologySoftware

⏳ Experience: 3+ years

🪄 Skills: Artificial IntelligenceMachine LearningAccount ManagementSales experienceTechnical supportCustomer SuccessSaaS

Requirements:
  • 3+ years SaaS sales experience: Hungry, aggressive, and motivated.
  • Familiarity or willingness to learn sales technologies to find and attract prospects.
  • Experience working with customers and conducting customer renewals.
  • Self-starter and comfortable in limited process environments.
  • Capability in full-cycle customer experience and navigating complexities of customer health.
  • Fast-paced and focused on helping customers.
  • Ability to demo the Arize platform effectively.
  • Strong team player with collaboration skills.
  • Excellent communication skills for field observations.
  • Strong account management and organizational skills.
  • Familiarity with SaaS negotiations and contracts.
Responsibilities:
  • Manage customer relationships and foster adoption and growth of Arize.
  • Handle renewal contracts and upsells directly with customers.
  • Build relationships with AI/ML users and grow customer adoption.
  • Manage an account plan and align the Arize team on client health.
  • Identify areas of growth and upsell opportunities in the account base.
  • Demonstrate the product’s capabilities and identify training opportunities for customers.
  • Work closely with the Customer Success Engineering team to advise on best practices.
  • Conduct discovery with customers and share the Arize vision.
  • Prospect wider into customer accounts to drive more adoption.
  • Manage customer feature requests and ensure they are relayed in a timely manner.
  • Align support with customer requests and manage internal/external stakeholders.
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