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Technical Writer

Posted 2 months agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: London, Berlin, Barcelona, Sofia, NOT STATED

🔍 Industry: Fintech

🏢 Company: Payhawk👥 251-500💰 $100,000,000 Series B almost 3 years agoFinancial ServicesPaymentsFinTechSoftware

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: GitHTMLCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailTime ManagementWritten communicationDocumentation

Requirements:
  • 3+ years in Technical Writing, UX Writing, or Content Design.
  • Fluency in English.
  • Ability to create and optimize processes.
  • Excellent time-management and task-prioritization skills.
  • Proactive approach to tasks.
  • Ability to work both in a team and individually.
  • Preferred: Knowledge of HTML5 and GitHub, and previous experience in localization.
Responsibilities:
  • Create and maintain help articles for new and existing product features.
  • Manage the overall structure of help articles to enhance understanding and reduce support load.
  • Oversee the localization process for help articles and product features.
  • Contribute to the translation engine by applying knowledge of language specifics.
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  • Experience building documentation websites with static site generators and markup languages like Markdown/MDX; proficiency with docs-as-code tools like GitHub.
  • Understanding API best practices; familiar with API specs and documentation tools.
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  • Become a subject matter expert in our product.
  • Create, update and maintain customer-facing documentation at DoiT Help Center and the Developer Hub.
  • Collaborate with product managers, engineers, and designers to gain an in-depth understanding of our product portfolio, identify documentation needs and opportunities from a customer-centric view.
  • Manage multiple documentation tasks in any given sprint.
  • Contribute to other technical knowledge articles at DoiT.
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Posted 4 months ago
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