Customer Service Specialist

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Requirements:

• A minimum of 6 months of customer service experience, preferably in a call center environment.
• Proficiency with Windows 7, 8, and 10.
• Ability to pass a criminal background investigation and drug screening (if applicable).
• Punctual and continuous attendance is mandatory.
• High school diploma or GED.

Responsibilities:

• Answer inbound calls.
• Provide contact completion and/or alternate solutions for the caller.
• Handle customer calls courteously, regardless of difficulty.
• Deliver excellent customer service to resolve matters satisfactorily, within client guidelines.
• Meet client program metric performance goals.
• Maintain concentration and focus to meet performance targets.