Customer Service Specialist

AZ, USEntry
Salary not disclosed
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Job Details

Languages
English
Experience
6 months
Required Skills
Communication SkillsAnalytical SkillsCollaborationProblem SolvingAdaptability

Requirements

  • A minimum of 6 months of customer service experience, preferably in a call center environment.
  • Proficiency with Windows 7, 8, and 10.
  • Ability to pass a criminal background investigation and drug screening (if applicable).
  • Punctual and continuous attendance is mandatory.
  • High school diploma or GED.

Responsibilities

  • Answer inbound calls.
  • Provide contact completion and/or alternate solutions for the caller.
  • Handle customer calls courteously, regardless of difficulty.
  • Deliver excellent customer service to resolve matters satisfactorily, within client guidelines.
  • Meet client program metric performance goals.
  • Maintain concentration and focus to meet performance targets.
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