Customer Service Specialist

A minimum of 6 months of customer service experience, preferably in a call center environment. Proficiency with Windows 7, 8, and 10. Ability to pass a criminal background investigation and drug screening (if applicable). Punctual and continuous attendance is mandatory. High school diploma or GED.

Answer inbound calls. Provide contact completion and/or alternate solutions for the caller. Handle customer calls courteously, regardless of difficulty. Deliver excellent customer service to resolve matters satisfactorily, within client guidelines. Meet client program metric performance goals. Maintain concentration and focus to meet performance targets.