Inbound Customer Service Specialist

Posted 21 days agoViewed

United StatesFull-TimeCustomer Service

Company:Arete Management

Location:United States, EST

Languages:English

Seniority level:Entry

Skills:

Microsoft ExcelMicrosoft Office SuiteCommunication SkillsProblem SolvingCustomer serviceWritten communicationEmpathyVerbal communicationTroubleshooting

Requirements:

Familiarity and/or proficiency with the use of Function Keys is recommended. Exhibit outstanding problem-solving capabilities. Provide knowledgeable and friendly customer service. Display patience, empathy, ability to manage stress, and ability to work under pressure. Demonstrate excellent writing and verbal communication. 40 GB of available hard drive space (60 GB total). 16 GB of RAM. Windows 10 or 11 Operating System. Hard-Wired Internet Connection (not wireless) with minimum 30 mbps download and 10 mbps upload. Maximum Latency Threshold: 50 ms. Monitor Recommendation: 1920 x 1080 (Full HD or 1080p). Dual Monitors Required. USB 3.0 Port Required for USB headsets.

Responsibilities:

Assist members with transportation to and from appointments. Resolve issues with previous appointments. Handle transportation recovery for failed scheduled trips. Assist with benefits eligibility. Maneuver through client system using function keys for accurate processing. Collaborate with various departments to resolve transportation and eligibility issues. Complete client-provided training (3 weeks, unpaid).