Technical Product Manager

Demonstrated ability to solve complex problems and think creatively and analytically. 4+ years of experience as a Product Manager, Technical Product Manager, Engineer, or similar role. Engineering or QA background. Experience building enterprise scale digital products. Experience partnering with fast-paced cross-functional delivery teams. Knowledge in data modeling and relational databases. Familiarity with CI/CD tools. Experience with web accessibility and Design Systems. Proficient in JIRA, Confluence, GitHub, and other development management tools. Working knowledge of product development methodologies including Agile and Lean. Global and cultural awareness. US Citizen or authorized to work in the US.

Work cross-functionally to define optimal solutions to customer problems. Conduct product discovery, qualitative and quantitative research, ideation, prototyping, and stakeholder interviews. Enhance product experience, reliability, security, privacy, data protection, compliance, performance, and accessibility. Compose and refine product specifications, define epics, and write user stories, acceptance criteria, and QA steps. Collaborate with engineers to deliver robust, scalable, and maintainable software. Maintain client-facing and internal product documentation. Triage defects and define a path for resolution. Communicate priorities and responsibilities and facilitate quality product delivery within timeline and budget. Balance analytical and creative thinking to drive progress and adapt to evolving customer needs. Establish and maintain effective communication with customers and internal stakeholders. Maintain knowledge of customer experience and technology trends.