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Customer Success

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🔥 Head of Strategic Customer Success - Americas

Posted about 2 hours ago

📍 North America

🧭 Full-Time

🔍 SaaS

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information Systems Human Resources Recruiting Software

🔧 Requirements

You have a track record of successfully growing, leading and developing high-performing Customer Success Teams in a SaaS environment, bolstering a culture of excellence and empathy.
You are skilled at understanding and improving the customer journey for organizations with 1,000+ employees.
You have a deep understanding of B2B customer needs and have a history of ensuring outstanding experience for complex organizations.

💡 Responsibilities

Lead (and continue to grow) an impressive team of skilled and tenured Strategic CSMs.
Shape how we serve our Enterprise segment.
Partner with internal teams to help advocate for product changes that ensure we’re fully supporting our most sophisticated customers.

Leadership Data Analysis People Management Project Coordination Cross-functional Team Leadership Product Analytics Strategic Management Communication Skills Analytical Skills Collaboration Problem Solving Customer service Mentoring Coaching Excellent communication skills Account Management Teamwork Empathy Active listening Relationship management Sales experience Data visualization Stakeholder management Strategic thinking Process improvement Customer support Customer Success SaaS Budget management

Posted about 2 hours ago

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🔥 Global Sr. Project Manager – Customer Success (PMS)

Posted about 2 hours ago

📍 Spain

🔍 Healthcare, SaaS

🔧 Requirements

Proven track record (6+ years including leadership roles managing teams) in customer success or project management, ideally within the healthcare or SaaS sectors, with significant experience working with PMS/acquired companies.
Demonstrated ability to lead and grow teams, with strong strategic, analytical, and decision-making skills.
Hands-on experience managing customer portfolio, establishing adoption and retention KPIs and driving cost-effective strategies that enhance customer satisfaction and business growth.
Proficient in utilizing CRM platforms, with desired expertise in HubSpot and Salesforce to streamline customer data management and drive actionable insights.
Exceptional interpersonal and communication skills, with the ability to articulate complex ideas and influence at all levels.
A proactive mindset with a passion for improving processes and driving operational excellence.
Bachelor’s degree in Business, Finance, or a related field; an MBA or equivalent advanced degree is a plus.

💡 Responsibilities

Own the Customer Success Strategy: Develop and implement comprehensive strategies to enhance the customer journey, ensuring efficient allocation of resources and measurable ROI.
Budget Planning & Forecasting: Develop detailed budget plans and forecasts for customer success initiatives, monitor spending, and adjust allocations as needed to meet strategic objectives and financial targets.
Provide Strategic Leadership: Lead a high-performing customer success team, help local leaders inspire their teams, fostering a culture of continuous improvement and accountability.
Performance Tracking: Establish key performance indicators (KPIs) and use data-driven insights to monitor progress, optimize processes, and report results to stakeholders.
Data Enhancement: Ensure that we have all the essential data about our customers by working with cross-functional teams to gather, analyze, and leverage insights, driving improved customer success outcomes.
Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to align initiatives, drive innovation, and improve service delivery.
Customer Relationship Management: Build and nurture strong, long-lasting relationships with key PMS clients, ensuring they receive unparalleled support and value.

Leadership Project Management Data Analysis Salesforce Cross-functional collaboration Stakeholder management CRM Customer Success SaaS Budget management

Posted about 2 hours ago

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🔥 Senior Solutions Engineer

Posted about 2 hours ago

📍 USA

🧭 Full-Time

🔍 SaaS

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

3+ years of hands on customer facing enterprise solutions engineering experience, with demonstrated success persuading and influencing SaaS deals
3+ years of experience in financial audit or advisory services at a public accounting firm
Experience walking through product demonstrations with C-suite executives while maintaining poise and confidence
Sales process and infrastructure experience, including excellent working knowledge of at least one leading CRM (Salesforce, Hubspot, etc)

💡 Responsibilities

Effectively partner with Account Executives to understand prospects’ challenges and articulate Fieldguide’s value proposition, vision, and strategy to prospects
Build credibility with technical champion at the prospect company
Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase
Increase sales velocity and contribute to closing deals
Participate and contribute to the enterprise sales process, product, or best practices initiatives
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
Present and demonstrate the product in a persuasive way based on key messages, decision criteria, and key business issues, ensuring the product is presented competitively
Successfully manage customer questions and objections and resolve concerns
Partner with Customer Success to enable complex onboarding of enterprise customers
Partner with Sales and Marketing on deal strategies, and with Engineering, Product, and Design teams to work through challenging technical problems
Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
Ensure that the roadmap is clear to customers as required to influence buying decisions
Provide leadership by creating content and trainings for key areas
Work with the extended team to ensure that they are successful and learn from your expertise
Embody Fieldguide’s core leadership principles and cultural values

Leadership SQL Cloud Computing Cybersecurity Data Analysis Salesforce Communication Skills Collaboration Customer service RESTful APIs Presentation skills Written communication Networking Problem-solving skills Account Management Empathy Active listening Sales experience Technical support CRM Financial analysis Customer support Customer Success SaaS

Posted about 2 hours ago

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🔥 Senior Renewals Sales Representative | Heathrow, FL or Remote - US

Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 81200.0 - 101500.0 USD per year

🔍 Software

🏢 Company: Cohesity👥 1001-5000💰 $150,000,000 Series F 11 months agoArtificial Intelligence (AI)Data Center Cloud Computing Analytics Information Technology Cyber Security Data Storage

🔧 Requirements

Bachelors degree in Business or a related field.
Minimum one year, preferred three years negotiating with and selling to enterprise I/T buyers in a quota-carrying sales role.
Industry experience with or knowledge of enterprise software sales, software subscription services, or software as a service licensing methodology.
Proficiency with Salesforce.com CRM, Microsoft Office (mainly Excel), and other CRM tools.
Familiarity with enterprise procurement processes, specifically for I/T-related spending.
Ability to thrive in a quickly evolving and demanding environment.
Demonstrable history of personal development, increasing responsibility.
Ability to clearly articulate Cohesity’s value via written or verbal communication.

💡 Responsibilities

Be responsible for managing a book of software superscription renewal business, aligned by quarter, and closing the sale of all renewal contracts before contract expiration.
Meet quarterly, half-year, and annual targets (quota) associated with an assigned book of renewal business.
Maintain direct engagement with customers and channel partners throughout a contract's lifecycle to identify and eliminate potential obstacles to timely renewal.
Ensure assigned renewals are closed on time by working in a highly collaborative environment with internal organizations -- Inside/Field sales, Customer Success, and Channel sales.
Talk to customers about renewal prices and, if necessary, acquire customer commitment on updated terms.
Generate and manage sales opportunities and quotes in SFDC. Provide timely updates to sales opportunities reflective of the sales cycle and any challenges identified.
Work closely with external partners, distributors, and resellers to provide a value-driven renewal experience and participate and present in customer quarterly business reviews.
Accurately forecast what renewal business is expected to close each quarter. Identify renewals at risk of closing/on time. Investigate and document loss reasons for renewals that do not close.

Salesforce Customer service Microsoft Office RESTful APIs Negotiation Account Management Client relationship management Sales experience CRM Customer Success SaaS

Posted about 4 hours ago

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🔥 Customer Marketing Manager (Enterprise Healthcare Software)

Posted about 4 hours ago

📍 USA

🔍 Healthcare Software

🔧 Requirements

5+ years of marketing experience, ideally in a B2B SaaS environment
Willingness and ability to travel to events throughout the US for customer events, including some overnight travel may be required throughout the year.
Strong project management skills, with the ability to handle multiple initiatives simultaneously and prioritize in a fast-paced environment.
Excellent written and verbal communication skills, with a proven ability to create impactful marketing content and sales enablement materials.
Results-oriented marketer proficient in using HubSpot or related CRM to analyze marketing data, metrics, and KPIs to evaluate success and inform decision-making.
Passion for connecting with and understanding customers
Demonstrated experience working cross-functionally with Customer Success, Account Management, Product, and other Marketing teams to drive customer retention and expansion.

💡 Responsibilities

Develop and execute Authenticx's customer marketing strategy to drive customer retention and expansion.
Build rapport with customers to increase customer advocacy, tell their stories, and drive revenue opportunities.
Manage and execute customer events and groups, including our annual summit and Customer Advisory Board, to drive engagement, community, and expansion
Develop and execute customer marketing programs through a variety of channels, including email, events, webinars, direct mail, and account-based marketing
Identify and leverage Authenticx’s biggest advocates to develop customer referrals, testimonials, and case studies
Create impactful customer emails, including automated workflows, to drive adoption, retention, and renewal
Collaborate cross-functionally to develop collateral, campaigns, experiences, and for Authenticx’s customer base
Track and analyze program performance, effectiveness, and ROI. Use data to inform strategy and next steps.

Project Management Data Analysis Communication Skills Customer service RESTful APIs Account Management Cross-functional collaboration Sales experience Market Research Marketing Stakeholder management Digital Marketing CRM Customer Success SaaS A/B testing

Posted about 4 hours ago

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🔥 Customer Support Representative

Posted about 5 hours ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
You are a team player, and you are mission-first.
Hands-on experience in a high-growth startup.
Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
Bias towards action.

💡 Responsibilities

Build trust with customers.
Respond quickly and accurately to client requests for assistance, always with a positive attitude.
Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

API testing REST API Communication Skills Problem Solving Empathy Troubleshooting Active listening Client relationship management Technical support CRM Customer support Customer Success SaaS

Posted about 5 hours ago

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🔥 Product Manager II

Posted about 5 hours ago

📍 India

🔍 Software Development

🏢 Company: external

🔧 Requirements

7+ years of overall experience in Product Management or Engineering
Passionate or hands-on about programming, software quality, and DevOps
Able to understand and write code. Have prior experience building or using developer products
Strong grasp of basic tech concepts. Willingness to learn advanced ones.
Experience in web development, app development, or automated testing is a plus

💡 Responsibilities

Implement new features to solve critical problems that our users face in their development workflows OR work towards architecting whole new products
Talk to our users constantly and have a deeper understanding of the customer personas
Define what success means for every feature. Track and improve the defined metrics
Work closely with our engineering and design teams to simplify testing for our users
Work with the GTM team and execute successful product launches

Software Development Data Analysis Product Management Product Development Product Analytics API testing Product design Communication Skills Analytical Skills Agile methodologies RESTful APIs DevOps Cross-functional collaboration Stakeholder management Customer Success

Posted about 5 hours ago

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🔥 Senior Project Manager – Customer Success (PMS)

Posted about 6 hours ago

📍 Spain

🔍 Healthcare, SaaS

🔧 Requirements

6+ years including leadership roles managing teams in customer success or project management, ideally within the healthcare or SaaS sectors, with significant experience working with PMS/acquired companies.
Demonstrated ability to lead and grow teams, with strong strategic, analytical, and decision-making skills.
Hands-on experience managing customer portfolio, establishing adoption and retention KPIs and driving cost-effective strategies that enhance customer satisfaction and business growth.
Proficient in utilizing CRM platforms, with desired expertise in HubSpot and Salesforce to streamline customer data management and drive actionable insights.
Exceptional interpersonal and communication skills, with the ability to articulate complex ideas and influence at all levels.
A proactive mindset with a passion for improving processes and driving operational excellence.
Bachelor’s degree in Business, Finance, or a related field; an MBA or equivalent advanced degree is a plus.

💡 Responsibilities

Own the Customer Success Strategy: Develop and implement comprehensive strategies to enhance the customer journey, ensuring efficient allocation of resources and measurable ROI.
Budget Planning & Forecasting: Develop detailed budget plans and forecasts for customer success initiatives, monitor spending, and adjust allocations as needed to meet strategic objectives and financial targets.
Provide Strategic Leadership: Lead a high-performing customer success team, help local leaders inspire their teams, fostering a culture of continuous improvement and accountability.
Performance Tracking: Establish key performance indicators (KPIs) and use data-driven insights to monitor progress, optimize processes, and report results to stakeholders.
Data Enhancement: Ensure that we have all the essential data about our customers by working with cross-functional teams to gather, analyze, and leverage insights, driving improved customer success outcomes.
Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to align initiatives, drive innovation, and improve service delivery.
Customer Relationship Management: Build and nurture strong, long-lasting relationships with key PMS clients, ensuring they receive unparalleled support and value.

Leadership Project Management Data Analysis Salesforce Cross-functional Team Leadership Strategic Management Communication Skills Analytical Skills Budgeting Stakeholder management CRM Financial analysis Customer Success SaaS Budget management

Posted about 6 hours ago

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🔥 Merchant Success Manager (United Kingdom, Ireland)

Posted about 6 hours ago

📍 United Kingdom, Ireland

🔍 ECommerce

🔧 Requirements

Proven experience in SaaS account management
Experience in eCommerce (understanding of acquisition, conversion, retention); it is a complex ecosystem with many moving parts, and you need to communicate how they fit together.
Strong business acumen and experience providing strategic advice to customers
Exceptional ability to develop and maintain relationships with wide range of personalities, levels, and role capacities
Experience providing customer value and driving retention; you should be merchant-focused in all that you do.
Experience or training in digital marketing (paid advertising, social media, SEO etc); you know the tactics that will drive results.
Technical aptitude – quick to develop a deep understanding of new software
Experience in meeting targets all the while being merchant focussed.
Proven ability to analyse complex situations and drive goals & action plans to lead merchants to achieve their key objectives
Demonstrate a high-degree of customer-centric thinking, behaviour and track record and experience working cross-functionally between sales, engineering, and support teams
Experience in Challenger Selling or other sales methodologies

💡 Responsibilities

Serve as cross-functional leader across Shopify – to ensure a unified, seamless merchant experience.
Coach merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals.
Identify areas for improvement, including opportunities for product adoption and implementing new Shopify features; recommending ways to best utilise Shopify’s solutions.
Build relationships and be the Trusted Advisor focussing on growing and retaining merchants.
Connect merchants with top Shopify Partners for custom design and development projects.
Partner with internal Shopify teams to advocate for merchants’ needs and requests.
Demonstrate an in-depth understanding of industry trends.
Drive product adoption across Shopify’s offerings
Manage and prioritise your Book of Business effectively in line with expectations of the business

SQL Shopify RESTful APIs Account Management Sales experience Digital Marketing CRM Customer Success SaaS

Posted about 6 hours ago

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🔥 Team Lead - Customer Support

Posted about 9 hours ago

📍 Portugal

🔍 FinTech, SaaS, e-commerce

🏢 Company: Deblock👥 11-50💰 $16,833,227 Seed 4 months agoCryptocurrency Banking FinTech

🔧 Requirements

Proven experience leading and mentoring customer support teams in fast-paced environments (FinTech, SaaS, e-commerce)
Expertise in managing team performance through KPIs, coaching, and feedback
Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Intercom)
Strong problem-solving and data-driven decision-making skills
Excellent organisational and time management abilities in dynamic, fast-paced settings
Ability to prioritise and delegate tasks efficiently

💡 Responsibilities

Lead and mentor a team of Customer Support Agents, providing coaching and development to drive high performance.
Monitor and manage team KPIs to ensure fast, high-quality customer service and satisfaction.
Handle escalated customer issues, providing solutions and maintaining a positive customer experience.
Optimise processes to improve efficiency, reduce response times, and enhance service quality.
Collaborate with other departments, such as Product and Operations, to align support efforts with overall business goals.

Leadership Data Analysis People Management Problem Solving Customer service RESTful APIs Mentoring Coaching Team management CRM Financial analysis Customer support Customer Success SaaS

Posted about 9 hours ago

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