- Build, lead, and manage a team of enterprise account managers, providing mentorship and coaching.
- Collaborate with the account management team to create tailored strategic account plans for complex customers.
- Lead quarterly business reviews and oversee the negotiation of high-value, multi-year renewals.
- Drive customer retention through proactive relationship management, identifying opportunities for cross-sell and upsell.
- Partner with marketing, product, and support teams to drive product feedback and customer experience.
- Track and analyze key performance metrics including net promoter score and revenue growth.
- Communicate regularly with senior leadership regarding team performance and renewal status.
Data AnalysisCRM