- Guide new merchants through onboarding, including setup and product configuration.
- Support customer adoption of tools across order tracking, returns, loyalty, and retention.
- Manage a portfolio of SMB merchants as their primary point of contact.
- Monitor account health, product usage, and churn signals to ensure customer success.
- Resolve customer issues by triaging and collaborating with internal teams.
- Capture customer feedback and competitive insights to inform product roadmaps.
Account ManagementCRMCustomer Success+2 more