- Plan and scope implementations by defining timelines, budgets, and resource requirements.
- Collaborate with client-side SMEs to configure, customize, and integrate the SaaS product based on business requirements.
- Manage end-to-end implementation workflows, including user setup, data migration, and User Acceptance Testing (UAT).
- Provide training sessions to end-users and administrators on product functionality.
- Deliver ongoing customer support by troubleshooting issues and resolving client questions.
- Create and maintain technical documentation, including user manuals and training materials.
- Partner with the product team to provide feedback and identify opportunities for product improvement.
SaaS