- Own Doctor Success strategy, focusing on retention, churn reduction, and increasing doctor bookings.
- Partner with Customer Success and Patient Marketing to manage customer journeys from onboarding through renewal.
- Define business logic for search ranking, relevance, and matching to balance patient experience with commercial objectives.
- Manage the roadmap for paid visibility products like First Class and Media360 to demonstrate ROI to clients.
- Use SQL and analytics tools to perform independent data analysis and validate product decisions.
- Instrument products, define KPIs, and drive an experimentation culture through A/B testing.
- Utilize AI tools (Claude, Cursor, etc.) daily to accelerate discovery, prototyping, and execution.
- Collaborate cross-functionally with Engineering, Data, Design, and country teams.
SQLProduct ManagementStakeholder management+2 more