- Manage and maintain slashBlue client's systems through reactive and proactive measures & maintenance
- Install and configure software updates on internal and slashBlue client systems
- Manage and maintain slashBlue client backup solutions to restore and protect user information
- Configure, manage, and support firewalls, VLANs, routing, switching, site-to-site & client VPNs
- Troubleshoot connectivity, latency, and security issues on client networks
- Assist in the remediation of internal and slashBlue client data and systems based on cybersecurity audit results
- Assist in creation & updating of accurate system diagrams & workflow maps for supported client systems
- Assist the Help Desk team in timely closure of support tickets with superior customer service
- Provide on & off-site support to slashBlue clients according to our Client Service Expectations, as needed
- Required participation in rotating, scheduled Escalation & After Hours On-Call POC
- Create and maintain accurate documentation for our internal knowledge base
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