- Own and grow a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope
- Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
- Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
- Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
- Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
- Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
- Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones
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