- Manage the end-to-end resolution of customer technical issues, from initial report to final resolution.
- Reproduce bugs using browser dev tools, logs, and API calls, and file detailed reports for the engineering team.
- Facilitate technical onboarding, SSO/SCIM setups, and integration activations for customers.
- Develop and maintain AI-powered support workflows and automation utilities to scale support operations.
- Train and improve the AI support agent and internal documentation to empower customer self-service.
- Own support SLAs, reporting, and the integration of support systems like Intercom, Salesforce, and Vitally.
RESTful APIsTechnical support