- Serve as the first point of contact for patient inquiries, delivering a warm and empathetic experience on every interaction
- Process resupply orders, service requests, and support tickets accurately and efficiently
- Assist with billing-related questions, payment processing, and insurance coverage queries
- Resolve issues at first contact whenever possible; escalate complex cases appropriately
- Support patients through Medicare workflows and insurance-related processes
- Maintain detailed records within CRM and ticketing systems
- Identify cross-sell opportunities and route qualified leads to the sales team
- Be the voice of the customer internally, advocating for patient needs across product, billing, and operations
- Contribute to FAQ and knowledge content to improve the overall patient experience
CRMCustomer support