- Monitor and respond to email inquiries.
- Answer questions and resolve issues in real-time via online chat.
- Answer calls and phone customers to provide live support when necessary.
- Provide Tech Support help when troubleshooting the oven or App.
- Educate customers around all aspects of our service and product.
- Use Zendesk and other CRM software to maintain records of customer interactions.
- Document common trends to detect underlying problems and update customer-facing product manuals.
- Share perspective on trending topics to the business and engineering teams to help improve our product and services.
CRMCustomer supportSlack+1 more