- Own IT and corporate engineering end to end: the roadmap, the budget, the vendor relationships, and the outcomes.
- Manage our external IT partner as delivery capacity, defining scope, setting SLAs, and owning escalation paths.
- Design the joiner, mover, and leaver process and the entitlement model for rapid onboarding and same-day offboarding.
- Administer and improve identity and productivity stack (Okta, Google Workspace) including SSO, SCIM, and group design.
- Own operational policy regarding device standards, access-request workflows, and SaaS procurement review.
- Build automation for provisioning, access reviews, and license reconciliation to remove manual work.
- Run the endpoint and MDM program across a distributed company.
- Own corporate security posture, including MFA, conditional access, and third-party OAuth/Workspace grant reviews.
- Partner with security engineers on identity decisions and data provisioning.
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