- Define and deliver the strategic roadmap for the Insights function, aligning priorities with business and product objectives.
- Partner with executive leadership across Product, Marketing, CX, Design, and Engineering to integrate data and research into long-term strategic decisions.
- Lead cross-functional analytics and research programs to identify high-value opportunities and optimize customer experiences.
- Oversee the design and governance of enterprise-wide KPIs, dashboards, and reporting frameworks.
- Synthesize qualitative and quantitative insights into actionable recommendations for senior decision-makers.
- Build and develop a high-performing multidisciplinary team of data scientists, analysts, and researchers.
- Manage operational budgets, vendor relationships, and analytics tools.
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