- Own end-to-end technical support for the Praetorian Guard Platform.
- Troubleshoot integration, network, and data issues for customers.
- Develop documentation, video walkthroughs, and self-serve tools to reduce ticket volume.
- Translate recurring customer friction into actionable product feedback.
- Implement and ship minor codebase improvements and bug fixes.
- Leverage AI tooling to manage high-volume technical support requests.