Forward Deployed Engineer
P
PraetorianOffensive Security
Remote, USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5 years
- Required Skills
- QA AutomationTroubleshootingCustomer Success
Requirements
- Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience).
- 2–5 years in a customer-facing technical role (Solutions Engineering, Customer Success, or Security Operations).
- Strong troubleshooting skills (auth, permissions, network, data).
- Experience using technical tools like curl, dig, and nmap.
- Proficiency in navigating production codebases and shipping reviewed PRs.
- Ability to communicate complex technical concepts to security teams and CISOs.
- Demonstrated product sense and ability to provide evidence-based feedback.
- Experience using AI agents or automation for operational scale.
Responsibilities
- Own end-to-end technical support for the Praetorian Guard Platform.
- Troubleshoot integration, network, and data issues for customers.
- Develop documentation, video walkthroughs, and self-serve tools to reduce ticket volume.
- Translate recurring customer friction into actionable product feedback.
- Implement and ship minor codebase improvements and bug fixes.
- Leverage AI tooling to manage high-volume technical support requests.
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