- Act as primary post-sale customer contact for priority customers.
- Provide customers with architecture guidance, optimization strategies, and best practices for leveraging cloud infrastructure.
- Anticipate customer needs through regular technical health checks, performance reviews, and proactive monitoring.
- Serve as the escalation point during critical incidents to drive resolution and coordinate internal resources.
- Maintain accurate documentation of account interactions, technical issues, and provide executive-level status reports.
- Collaborate with Sales Account Managers to define success plans and align technical delivery with business objectives.
- Partner with Solution Architects to plan capacity, optimize infrastructure, and support disaster recovery planning.
- Develop technical enablement materials and deliver post-sales training for MSP partners.
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