- Conduct customer interviews and user research sessions.
- Translate customer feedback into actionable recommendations for the product team.
- Prioritize roadmap initiatives based on customer impact and business objectives.
- Track product development timelines, milestones, dependencies, and risks.
- Facilitate release readiness reviews and launch coordination.
- Own the Newton metrics dashboard and report on product adoption and usage trends.
- Create and maintain product documentation, release notes, and internal resources.
- Lead new customer onboarding and conduct training sessions.
- Triage inbound customer support tickets.